Introduction
Flexibility, collaboration, and autonomy are workplace strategies intended to give workers more predictability and control over their work and home lives. Instead, they鈥檙e often extending the workday into an unpredictable, 24/7 everydayathon, crowding out time for meaningful, concentrated work with endless meetings and overflowing inboxes, and spurring ever greater work devotion in order to live up to the notion of the always on, work-devoted, indefatigable 鈥渋deal worker.鈥 In short, the strategies designed to ease work-life conflict aren鈥檛 working.
Part of the reason why is not only that many workplaces adopt policies without devoting time or resources to adequately implement them, but that current systems fail to account for what science is beginning to unravel about what really drives human behavior.
A growing body of behavioral science research shows that change is hard for humans. We do things a certain way because they鈥檝e always been done that way. We get stuck in unhealthy patterns, even when we know better. We make decisions that are easy in the present moment, but turn out to be short-sighted in the long run. We overestimate our own importance, fall prey to setting unrealistic expectations, and we tend to be influenced by what everyone else around us is doing, whether we consciously realize it or not.
An ideas42 study of three knowledge workplaces has found that, at the most fundamental level, flexibility, collaboration, and autonomy have all exponentially increased the number of choices knowledge workers face in a typical day. That taxes time, attention, and cognitive bandwidth and creates more opportunity for predictably flawed human decision making.
To be sure, there are bigger economic forces at work driving work-life conflict. In recent decades, a host of factors have profoundly changed the workforce, home life, and the very nature of work itself鈥攖echnology, globalization, an influx of women and mothers entering the workforce, an aging population, and the rise of contract work in a gig economy. Worker productivity has more than tripled in the last 70 years and the economy grown richer,1 yet workers haven鈥檛 shared in the fruits of that labor, as real wages have been flat or falling,2 and benefits that are the norm in other advanced economies鈥攍ike paid family leave, paid sick days, affordable childcare, and paid vacation days鈥攔emain rare.
Getting work right, and taking even small steps at the individual, team, and organizational levels to redesign the way flexibility, collaboration, and autonomy work, is of paramount importance. American knowledge workers log among the longest and most extreme hours of any advanced economy, with four in 10 working at least 50 hours a week.3 Busyness and long work hours have become badges of honor. New 鈥渆fficient鈥 scheduling technology to match labor with demand has created chaos in the schedules of many hourly workers. American families are feeling ever more harried, worried they aren鈥檛 spending enough time with family,4 and putting in 11 more hours of work a week than they did in the 1970s.5 More than half of American workers didn鈥檛 take all of their vacation in 2015, leaving 658 million days unused.6 Despite the fact that women have been graduating from college in greater numbers than men since the mid-1980s, women are overrepresented in low-wage work and stuck in middle-management.7 Levels of stress, anxiety, disengagement, and burnout at work are high.8 Today鈥檚 stressful workplace is the fifth leading cause of death in America. Workplace-associated health care costs as much as the $174 billion spent every year on diabetes care.9 鈥淭he workplace has become hazardous to our health,鈥 said Jeffrey Pfeffer, a professor of organizational psychology at Stanford鈥檚 Graduate School of Business.
The answer is not to jettison flexibility, collaboration, and autonomy, but rather, to use an understanding of human psychology to redesign work systems in order for individuals, teams and organizations to use them more skillfully. In this toolkit, we outline the challenges, best practices and promising new ideas to ease four particularly thorny choke points鈥攔educing e-mail overload, inefficient meetings, and long work hours, and increasing restful time off鈥攂ased on universal behavioral science principles.
鈥淗uman freedom is not in our ability to make decisions. It鈥檚 in our ability to put ourselves in an environment that will lead to better outcomes.鈥 – Dan Ariely, behavioral economist, Duke University
Citations
- 鈥淣onfarm Business Sector: Real Output Per Person鈥, FRED: Federal Reserve Bank of St. Louis,
- Drew Desilver, 鈥淔or most workers, real wages have barely budged for decades.鈥 Pew Research Center, October 9, 2014,
- Lydia Saad, 鈥淭he 鈥40-Hour鈥 Workweek is Actually Longer 鈥 by Seven Hours,鈥 Gallup, August 29, 2014,
- Eileen Patten, 鈥淗ow American parents balance work and family life when both work,鈥 Pew Research Center, November 4, 2015,
- Joan C. Williams, Heather Boushey, The Three Faces of Work-Family Conflict: The Poor, the Professionals, and the Missing Middle [Center for WorkLife Law, University of California, Hastings College of Law; Center for American Progress, January, 2010],
- The State of American Vacation 2016: How Vacation Became a Casualty of Our Work Culture [Project: Time Off],
- 鈥淲omen in the Workforce: United States,鈥 Catalyst, August 11, 2016,
- Amy Adkins, 鈥淓mployee Engagement in U.S. Stagnant in 2015,鈥 Gallup, January 13, 2016,
- Joel Goh, Jeffrey Pfeffer, Stefanos A. Zenios 鈥淭he Relationship Between Workplace Stressors and Mortality and Health Costs in the United States,鈥 Management Science, March 13, 2015,