Molly G. Martin
Senior Strategist, Executive Office
These days, I spend a lot of time thinking about the future of work鈥攈ow AI and automation are changing what skills employers want and need, and how different workers鈥 lives will be in just a few years. To put some numbers to it, as 鈥 by contingent work鈥攕horter 聽term, often project based, and centered around a skill or area of expertise,鈥 聽20 percent of jobs are becoming 鈥渘on-traditional鈥濃攁nd that stat is soaring toward 50 percent. Last year, Deloitte reported that one in three millennials are expected to leave their current jobs by 2020鈥攁nd we know from recent trends that they鈥檙e part of the same cohort likely to change employers far more often than their older counterparts.
I鈥檝e thought long and hard about how you reconcile seeing unemployed people on the block while headlines scream, 鈥淲e can鈥檛 find the skilled workers we need!鈥 I鈥檝e thought about why some people can move from income source to income source, parlaying their skills into something they can sell, while others struggle with barriers related to their perceived ability and 鈥渧alue-add.鈥 And, really, that 鈥渟- word鈥濃攕kills鈥攊s often where my thinking lands. The future workforce isn鈥檛 suddenly going to cast out all humans or eradicate the need for empathy, critical thinking, human-centered planning, creativity, or cultural competence. But the future workforce will, I think, eradicate that question, that old bane of etiquette experts everywhere: What do you do? Which is essentially a more oblique way to ask: Who鈥檚 your employer?
No, in the future, I鈥檇 argue that the more common question will be: What are you good at? Or maybe: What are your skills?
Sure, it sounds a bit clunky, and I concede that you probably won鈥檛 pass the green beans during a holiday dinner while saying, 鈥淚鈥檓 a people person!鈥 I do think, though, that more than before, we鈥檒l see people living the answer: They鈥檒l be flexible across employers; they鈥檒l cobble together income from a few different sources; they鈥檒l . And, more than that, they鈥檒l learn and recalibrate their skills on the job throughout their lives to respond to unforeseen changes and opportunities鈥攁ll of which was recently made clear to me through an unexpected conversation.
***
鈥淢o, very few people end up earning a living doing what they studied in college.鈥
To a kid in 1980s Charleston, West Virginia鈥攁 place and time dominated by Union Carbide chemists and the teachers, doctors, and professionals who served them鈥攖his sentiment, expressed by my dad, seemed highly unlikely. What you studied was what you were. Everywhere I looked I saw people whose college majors became their taglines on their business cards. And being from an admittedly privileged space in my home state, I went to a high school where a majority of my classmates would go on to college, typically to study the very thing their parents did for a living. And for those who didn鈥檛, that was also a declaration of a major of sorts; they would train in a particular vocation, and it would become their label: mechanic, chef, miner.
My dad鈥攑ictured below鈥攗nderstood how to make killer Halloween costumes, how to explain my math homework, how to make the world鈥檚 best souvlaki. But, at the time, I was convinced that he鈥檇 gotten this one thing very, very wrong. Indeed, I believed this for a while, until we were both a little older鈥攗ntil I realized that he鈥檚 actually an example of the aforementioned future-proof worker I鈥檇 been thinking about. And that he鈥檇 been right in front of me for over four decades.
In the early聽鈥70s, my dad was recently married and on the heels of having received a bachelor鈥檚 of fine arts from the College of William and Mary; he鈥檇 also just spent several years living in caves and deserts in the Mediterranean and the Middle East (don鈥檛 worry鈥攈is parents rolled their eyes, too). My sister came along in 1973, and they all settled in Austin, Texas, where my dad began work on his master鈥檚 degree. But, as life is wont to do, it happened: My grandmother passed suddenly, my grandfather fell ill, and soon my dad headed back to West Virginia, with his new family in tow. The want ads, unsurprisingly, weren鈥檛 overflowing with calls for trained sculptors, something my dad had been doing for years. But given that the country was still in the immediate aftermath of a teacher shortage, there were some empty classrooms to fill. That was in 1973. My dad didn鈥檛 retire until 43 years later鈥攂ut he didn鈥檛 retire as a teacher. Rather, he聽retired as a webmaster.
How in the world did he get there?
When my dad joined the West Virginia Library Commission in 1977, silk screen emulsions, paint-splattered jeans, and easels were still significant parts of his day. But as the computer gained popularity, he began using computer-enabled offset printing for the first time. He became deeply interested in computer-enabled design and in computers as tools for librarians. Crucially, he started to explore, all on his own.
Even as young child, I remember my dad as an early adopter: the first guy anyone knew using Adobe, 聽the guy digitally cataloguing artifacts for local archaeologists before anyone knew what that meant. He came to that interest in the 鈥渘ext new thing鈥 honestly: His father spent his entire adult life working at a phone company, bringing home technology to test with four kids and a band of chihuahua.
By the time I was in college, my dad had been working on website and database design (self-taught) for a few years. The state legislature beckoned鈥攖hey wanted someone to help integrate computing and web design into bill status tracking, legislative directories, and more. So, in his mid-50s, he took a turn from the creative to tech. But the skills, it seemed, weren鈥檛 all that different.
Though the legislature had a distinct set of needs, using the skills he鈥檇 gained on the job鈥攃ritical thinking, social aptitude, adaptability, curiosity, entrepreneurialism鈥攈e could be nimble as he experimented to meet these needs. In his own words, 鈥淭he legislators were like librarians: They needed something bespoke. You had to meet them where they were.鈥 And when he didn鈥檛 have the formal training necessary, he looked to the people around him for help.
He learned鈥攂y doing, through courses, from peers鈥攄ifferent approaches to building databases, from platforms with names like ColdFusion and Oracle (words that likely meant something very different in his former life). He stopped being the guy responsible for laying out the (literal) legislative 鈥渇acebook鈥 and became the guy responsible for making sure that people five hours away could log in and see the status of legislation that would impact their daily lives.
How did he become a paragon of the skills-building, shape-shifting worker I鈥檇 long been looking for?
鈥淒esperation,鈥 he says. 鈥淎nd three kids.鈥
***
My dad worked until he retired, just days before his 71st birthday. Today, Americans will work as long as he did鈥攍onger, actually. And they鈥檒l need to adapt and learn every day to move from one way of earning a living to another, not always pointing back to a decision they made decades ago. In addition, we鈥檒l need to build systems, aid, insurance, safety nets, child-care infrastructure, embedded training at work鈥攁ll to make sure that they can learn, and earn, every day.
And so, it turns out that my dad was absolutely right: No one ends up making a living truly doing what they studied. They end up making a living doing what they learned.